Shipping policy
SHIPPING
Josephee Boutique will process your purchase request promptly and most orders received during normal business days are shipped within 72 hours of placement. A confirmation will be sent to you when your order is shipped. The confirmation will include detailed information on the items shipped, any items placed on back order, the shipping carrier and the assigned tracking number.
We ship most orders via Canada Post or UPS mail. Shipping and handling charges are based on the total purchase order amount before adding sales tax (if applicable.) A tracking number is assigned on all domestic packages to help ensure proper delivery.
- Business Hours are Monday through Friday, 10AM-5PM, excluding holidays.
- We will send you an e-mail confirmation and tracking number when your order is shipped.
- Merchandise you return will be credited or refunded in accordance with our return policy (see return policy) excluding shipping and handling charges or return postage.
USA SHIPPING
In addition to the domestic shipping, we also ship to USA. There is a flat rate fee of $26 shipping charge for USA orders.
Packages will be sent via UPS, FedEx or DHL whichever provides the most efficient time arrival and tracking. Due to changing rates and time frames we are unable to tell you which carrier we will select before packaging your order. If you prefer a specific carrier or time-frame please contact us at shop@josephee.com
International Orders are subject to individual customs procedures, and duty/tax. Check with your local customs office for those charges. Customs procedures vary - clearing customs can add to expected delivery times. Tracking is provided via the US Postal Service and UPS for Canadian orders. Josephee Boutique is not responsible for packages lost in transit to Non-domestic destinations. Please order at your own risk and dependency on the US Postal Service and your local carriers.